These Terms & Conditions consist of two parts: Part A – Website Terms of Use, which governs access to and use of the website, and Part B – B2B Terms and Conditions of Services, which governs the professional services provided by egenta s.r.o. under the EasyMarketplace.eu brand.

Part A – Website Terms of Use

These Terms of Use govern access to and use of the website https://easymarketplace.eu operated by egenta s.r.o. under the EasyMarketplace.eu brand.

By using this website, you agree to these Terms of Use. If you do not agree, please do not use the website.

1. Website purpose

This website presents B2B marketplace management, marketplace operations, consulting, onboarding, support and related services. It is intended for business users and professional visitors.

The website is for information and lead generation only. Services are not sold directly online through this website unless expressly stated otherwise.

2. No online contract formation

No contract is concluded solely by visiting the website, submitting a contact form, requesting information, viewing pricing information, downloading materials or booking a call.

Any cooperation with egenta s.r.o. is subject to onboarding validation, scope confirmation and a separate written commercial agreement, order form, statement of work or other binding document accepted by egenta s.r.o..

3. Pricing information

Any prices, packages, estimates or examples displayed on this website are indicative and provided for informational purposes only. Final pricing depends on the actual scope of services, onboarding assessment, marketplace complexity, number of SKUs, countries, integrations, service level and specific client requirements.

Additional modules, add-ons, custom integrations, exceptional support, urgent interventions or special configurations may be quoted separately.

4. User obligations

You agree not to:

use the website for unlawful, fraudulent, abusive or harmful purposes;
interfere with the security or operation of the website;
attempt unauthorized access to systems, data or accounts;
upload or transmit malware, spam, automated scraping tools or harmful code;
copy, extract, scrape or reuse website content for commercial purposes without authorization;
submit false, misleading or third-party information without authority.

5. Intellectual property

All website content, including text, design, graphics, icons, layouts, documents, logos and service descriptions, is owned by egenta s.r.o. or its licensors, unless stated otherwise.

You may view the website for normal business information purposes. You may not reproduce, distribute, modify, scrape, publish, translate, sell or commercially exploit website content without prior written authorization.

6. Third-party links and tools

The website may contain links to third-party websites, marketplaces, tools or platforms. Such links are provided for convenience only. egenta s.r.o. does not control and is not responsible for third-party websites, terms, policies, content or services.

7. Marketplace references

References to marketplaces, platforms or third-party tools are descriptive only. Unless expressly stated otherwise, egenta s.r.o. and EasyMarketplace.eu are not affiliated with, endorsed by, certified by or sponsored by any marketplace or platform.

Marketplace decisions, account approvals, suspensions, reinstatements, product approvals, rankings, Buy Box results, search visibility and sales outcomes remain under the control of the relevant marketplace or third-party platform.

8. No professional legal or tax advice

Website content is general business information. It does not constitute legal, tax, accounting, product compliance, regulatory, customs, VAT or marketplace policy advice. You should obtain professional advice for your specific situation where required.

9. Availability and changes

We may modify, suspend or discontinue the website or any part of it at any time. We do not guarantee uninterrupted availability, error-free operation or that the website will always be up to date.

10. Limitation of liability

To the maximum extent permitted by applicable law, egenta s.r.o. is not liable for indirect, consequential, incidental, special or punitive damages, loss of profit, loss of business, loss of data, loss of opportunity or reputational harm arising from use of the website or reliance on its content.

Nothing in these Terms of Use excludes liability where exclusion is not permitted by mandatory law.

11. Governing law and jurisdiction

These Terms of Use are governed by the laws of the Czech Republic, without prejudice to mandatory rules that may apply.

Unless mandatory law provides otherwise, disputes relating to the website shall be submitted to the competent courts of Prague, Czech Republic.

Part B – B2B Terms and Conditions of Services

These B2B Terms and Conditions of Services apply to professional services provided by egenta s.r.o. under the EasyMarketplace.eu brand, unless a signed agreement, order form or statement of work states otherwise.

These terms are intended for B2B clients only. They are not designed for consumer sales.

1. Parties

The service provider is:

egenta s.r.o.
Registered office: Varšavská 715/36, 120 00 Praha 2 - Vinohrady, Czech Republic
Company ID (IČO): 05594481
VAT ID (DIČ): CZ05594481
Commercial Register: Municipal Court in Prague (Městský soud v Praze), Section C, File No. 266696

The client is the business entity identified in the relevant proposal, order form, statement of work, onboarding document, invoice or service agreement.

2. Scope of services

Depending on the agreed scope, services may include:

marketplace account opening support;
marketplace onboarding and operational setup;
Seller Central or marketplace back-office support;
product catalog management and EAN matching support;
marketplace listing support and optimization;
stock, order and operational coordination;
customer message management;
returns management and local returns support;
shipping, packaging, warehouse and fulfilment-related coordination;
marketplace performance monitoring;
account warning, suspension or appeal support;
reporting, consulting, training and operational recommendations;
SaaS access, integrations or technical tools, if expressly included.

The exact scope, deliverables, countries, marketplaces, service levels, pricing and responsibilities must be defined in a separate commercial document.

3. Excluded services

Unless expressly agreed in writing, services do not include:

legal advice;
tax, VAT, customs or accounting advice;
product safety certification;
regulatory approval of products;
intellectual property clearance;
insurance brokerage;
guaranteed marketplace approval;
guaranteed account reinstatement;
guaranteed sales, ranking, Buy Box or advertising results;
responsibility for the legality, authenticity, safety or conformity of the client's products.

4. Client responsibilities

The client remains responsible for:

the products it sells;
product legality, safety, conformity, labelling, documentation and regulatory compliance;
intellectual property rights and authorization to sell the products;
product descriptions, images, specifications and claims supplied to egenta s.r.o.;
pricing decisions, margins, stock accuracy and commercial strategy;
tax, VAT, customs, invoicing and accounting obligations;
consumer law, warranty, returns and complaint obligations applicable to the seller;
compliance with marketplace terms, policies and instructions;
keeping marketplace accounts, payment methods and business information accurate and up to date;
providing timely access, information, approvals and cooperation required for service delivery.

The client must not provide counterfeit, unsafe, illegal, restricted, non-compliant, misleading or unauthorized products or content for marketplace publication or sale.

5. Marketplace decisions and no guarantees

Marketplaces and third-party platforms are independent from egenta s.r.o.. They may approve, reject, suspend, limit, delist, rank, modify or terminate accounts, offers, products or listings at their own discretion and under their own rules.

egenta s.r.o. does not guarantee:

account opening approval;
listing approval;
product category approval;
ranking, visibility or Buy Box results;
advertising performance;
sales volume or profitability;
prevention of account warnings or suspension;
reinstatement after suspension;
acceptance of appeals or documents by marketplaces.

6. Orders, proposals and onboarding

Services begin only after the applicable commercial terms have been accepted and any required onboarding information has been provided.

A contact form, email enquiry, discovery call, pricing page or proposal request does not create a binding contract unless expressly accepted by egenta s.r.o. in writing.

egenta s.r.o. may refuse onboarding or suspend work if the client does not provide sufficient information, documentation, access or cooperation, or if the requested activity creates legal, compliance, reputational or operational risk.

7. Fees, invoicing and payment

Fees are defined in the applicable proposal, order form, statement of work, invoice or agreement.

Unless stated otherwise:

prices are exclusive of VAT and taxes;
invoices are payable by the due date stated on the invoice;
late payment may result in suspension of services;
additional work outside the agreed scope may be invoiced separately;
third-party marketplace fees, advertising spend, software subscriptions, fulfilment costs, carrier costs, returns costs, storage costs, customs costs, taxes and other third-party charges are borne by the client unless agreed otherwise.

8. Access credentials and security

Where access to marketplace accounts, software tools, CRM systems, files or dashboards is required, the client must provide secure and authorized access.

The client should use role-based access, two-factor authentication and dedicated user permissions wherever possible. The client should not share unnecessary administrator access or personal credentials when safer access methods are available.

egenta s.r.o. will use reasonable organizational measures to protect access credentials and client information.

9. Client content and data

The client grants egenta s.r.o. the right to use product data, images, descriptions, trademarks, documents and other materials solely to provide the agreed services.

The client represents that it has the rights and authorizations necessary to provide and use such content on marketplaces and related tools.

The client remains responsible for the accuracy, lawfulness and completeness of all product and business information supplied to egenta s.r.o..

10. Confidentiality

Each party must keep confidential all non-public business, technical, commercial, operational and financial information received from the other party in connection with the services.

Confidentiality obligations do not apply to information that is public, independently developed, lawfully received from a third party without confidentiality obligations, or required to be disclosed by law or competent authority.

11. Data protection

Where egenta s.r.o. processes personal data on behalf of the client, the parties shall comply with GDPR and any applicable data protection laws.

Where required, the parties shall enter into a Data Processing Agreement. The client is generally the controller and egenta s.r.o. is generally the processor for personal data processed on the client's behalf, such as marketplace customer messages, orders, returns or support data.

For its own business administration, invoicing, client management and legal compliance, egenta s.r.o. may act as an independent controller.

12. Subcontractors and third-party tools

egenta s.r.o. may use subcontractors, hosting providers, software tools, logistics partners, consultants, support providers or other third parties where reasonably necessary to provide the services.

Where such providers process personal data on behalf of egenta s.r.o., appropriate data protection arrangements will be implemented where required.

The client remains responsible for reviewing and accepting the terms of any marketplace, carrier, payment provider, advertising platform, software provider or third-party platform used in connection with the client's business.

13. SaaS and software tools

If SaaS access, dashboards, connectors, integrations or automation tools are included, additional SaaS terms, technical specifications, usage limits, maintenance rules, support levels and data processing terms may apply.

Unless expressly agreed otherwise, SaaS tools are provided on an as-is and as-available basis, and integrations may depend on third-party APIs, marketplace changes, access permissions and technical limitations outside the control of egenta s.r.o..

14. Intellectual property in deliverables

Unless agreed otherwise, egenta s.r.o. retains ownership of its know-how, methodologies, templates, workflows, software, documentation, processes, training materials and pre-existing intellectual property.

Upon full payment, the client receives a non-exclusive right to use deliverables created specifically for the client for its internal business purposes and marketplace operations.

15. Suspension and termination

egenta s.r.o. may suspend or terminate services where:

invoices are unpaid;
the client fails to cooperate;
access or information is missing;
the client requests unlawful, misleading, unsafe or non-compliant activities;
the client breaches marketplace rules or these terms;
continuing the service creates material legal, security, reputational or operational risk.

Termination does not affect accrued payment obligations, confidentiality, data protection obligations, limitation of liability or any clauses intended to survive termination.

16. Liability

To the maximum extent permitted by applicable law, egenta s.r.o. is not liable for indirect, consequential, special or incidental damages, loss of profit, loss of revenue, loss of opportunity, loss of data, marketplace suspension, delisting, ranking loss, advertising performance, third-party platform decisions, reputational harm or business interruption.

Unless a separate written agreement provides a different cap, the total aggregate liability of egenta s.r.o. arising out of or in connection with the services shall be limited to the fees paid by the client for the affected services during the three months preceding the event giving rise to the claim.

Nothing in these terms excludes liability where exclusion or limitation is not permitted by mandatory law.

17. Indemnity

The client shall indemnify and hold egenta s.r.o. harmless against claims, penalties, losses, damages, costs and expenses arising from:

illegal, unsafe, counterfeit, non-compliant or unauthorized products;
inaccurate, misleading or unlawful product information supplied by the client;
breach of marketplace terms by the client;
infringement of third-party intellectual property rights;
tax, VAT, customs, consumer law, warranty or regulatory obligations of the client;
unauthorized use of third-party data, content, images or trademarks provided by the client.

18. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including marketplace outages, API failures, carrier disruptions, cyber incidents, power failures, war, strikes, epidemics, governmental action, natural disasters or major technical failures.

19. Governing law and jurisdiction

These terms are governed by the laws of the Czech Republic.

Unless mandatory law provides otherwise, disputes shall be submitted to the competent courts of Prague, Czech Republic.

Contact

For questions about these Terms & Conditions, contact sales@easymarketplace.eu.